Terms of Service
Effective June 14, 2026
These Terms of Service (“Terms”) govern your use of Strandly (the “Service”), operated by Stuck At Home LLC(“we,” “us,” or “our”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1. The Service
Strandly is software that helps salons and independent stylists manage clients, appointments, online booking, communications, and payments. We provide the software; we do not provide salon or beauty services and are not a party to the relationship between you and your clients.
2. Accounts
You must be at least 18 and provide accurate information. You are responsible for your account, for keeping your credentials secure, and for all activity under your account, including that of staff you invite. Notify us promptly of any unauthorized use.
3. Your clients and their data
You decide what client information to store in the Service (such as contact details, notes, formulas, and photos). As between you and us, you are responsible for that data and for having any necessary consent from your clients to collect and store it, to send them appointment communications, and to take and keep photographs. You will comply with all laws that apply to you, including those governing privacy, email, and text messaging.
4. Subscription and fees
The Service is offered on a subscription basis with a free trial. After the trial, your subscription renews automatically each period until cancelled. Fees are billed through our payment processor. You can cancel at any time from your billing settings; cancellation takes effect at the end of the current period and fees already paid are non-refundable except where required by law.
5. Payments you collect from your clients
If you enable payments, deposits and checkout are processed through Stripe under Stripe’s Connected Account Agreement, and you are the merchant of record for those transactions. You are responsible for those charges, for any refunds, chargebacks, and disputes, and for the goods and services you provide to your clients. Card processing fees are set by Stripe. We are not a bank and do not hold your funds.
6. Acceptable use
You will not misuse the Service: no unlawful, infringing, or harmful activity; no sending unsolicited or non-consented messages; no attempts to disrupt, reverse-engineer, or gain unauthorized access to the Service or other accounts. We may suspend or terminate accounts that violate these Terms.
7. Intellectual property
We own the Service and all related intellectual property. You retain ownership of the content and data you put into the Service, and you grant us a limited license to host and process it solely to provide the Service.
8. Third-party services
The Service relies on third parties (including Stripe for payments and providers for hosting, email, and messaging). Your use of those features may be subject to their terms, and we are not responsible for their acts or omissions.
9. Disclaimers
The Service is provided “as is” and “as available,” without warranties of any kind, to the fullest extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, or that messages or reminders will always be delivered.
10. Limitation of liability
To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, or consequential damages, or for lost profits, revenue, data, or goodwill. Our total liability for any claim relating to the Service will not exceed the amount you paid us in the twelve months before the claim.
11. Indemnification
You will indemnify and hold us harmless from claims arising out of your use of the Service, your content and client data, your transactions with your clients, or your violation of these Terms or applicable law.
12. Termination
You may stop using the Service at any time. We may suspend or terminate access for violation of these Terms or as needed to operate the Service. On termination, your right to use the Service ends; we may delete your data after a reasonable period.
13. Changes
We may update these Terms. If we make material changes, we will provide notice (for example, by email or in the app). Continued use after changes take effect means you accept the updated Terms.
14. Governing law
These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict-of-laws rules, and any disputes will be resolved in the courts located there.
15. Contact
Questions about these Terms? Email us at contact@stuckathomellc.com.