Strandly

Free tool

Cancellation policy generator

A fair policy protects your time without scaring off clients. Pick your rules and tone, and copy a ready-to-post policy — free, no signup, yours to use anywhere.

Notice window
Late-cancellation fee
No-shows
Tone

Your policy

Life happens — I get it! If you need to change your appointment, just let me know at least 24 hours ahead and we'll find you a new time, no charge. Cancellations with less than 24 hours' notice are charged 50% of the booked service — that time was held just for you, and it's usually too late to fill it. Missed appointments without any notice are charged 50% of the service, and I'll ask for a deposit to rebook. Thank you for understanding — it keeps things fair for every client (and keeps your favorite time slots open!).

Not legal advice — adjust to your local rules and your own judgment.

Making it stick

A policy only works if clients see it beforethey book and you apply it the same way every time. Post it on your booking page, repeat it in confirmations and reminders, and — the part most stylists skip — enforce it kindly the first time it's tested. One warm “totally understand, the 50% fee will be on your next visit” teaches your whole book that the policy is real.

The easiest enforcement is a small deposit at booking: nobody argues about a fee that's already paid. If you're deciding how much to ask for, see our guide on how much deposit a stylist should charge — and for the full playbook, how to reduce no-shows.

Frequently asked

What should a salon cancellation policy include?

Three things: how much notice you need to reschedule for free (24–48 hours is standard), what a late cancellation costs (commonly 50% of the service, a flat fee, or a forfeited deposit), and what happens on a no-show (often 50–100% of the service, or prepayment to rebook).

Is 24 or 48 hours' notice better?

24 hours is the most common and feels fair to clients. Choose 48 if your book fills more than two days out or your services are long (color, extensions) — you need more runway to refill a big slot.

Can I actually charge a late-cancellation fee?

Yes, as long as the policy is communicated before booking. The cleanest way to make it stick is a card-on-file deposit at booking — then the fee isn't an awkward conversation, it's already handled.

Where should I post my policy?

On your booking page (so clients agree to it as they book), in your booking confirmations and reminders, and pinned anywhere clients message you. Consistency is what makes it feel fair.

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